Global Vendor Shipping & Fulfillment Policy
Last updated: October 22, 2026
Handling time
Ship within your stated handling time (default 2 business days, maximum 5). Handling time is shown to buyers as part of the delivery estimate. Orders that remain unshipped after 5 business days are cancelled and refunded by Elefair and count against your account.
Tracking is mandatory
Every shipment needs a scannable tracking number from an approved carrier entered on Elefair (or via the Seller Importer extension). Buyer Protection, payout release and dispute decisions rely on tracking. Amazon "TBA" numbers are accepted and tracked through our tracking partner.
Approved carriers
US domestic: USPS, UPS, FedEx, DHL, Amazon Logistics, OnTrac. International to the US: DHL Express, FedEx International, UPS Worldwide, EMS/national posts with end-to-end tracking (e.g., Bangladesh Post EMS, India Post Speed Post/EMS, China Post/ePacket/Cainiao with USPS last mile), Aramex, SF Express. Untracked services (e.g., untracked small packets) are not allowed.
Delivery estimates shown to buyers
| Origin → US buyer | Typical transit |
|---|---|
| Within the US | 2–7 business days |
| Canada/Mexico | 5–12 business days |
| China, Hong Kong, Vietnam | 8–20 business days (ePacket/Cainiao) · 3–7 days (DHL/FedEx) |
| Bangladesh, India, Pakistan | 10–25 business days (EMS) · 4–8 days (DHL/FedEx) |
| EU/UK | 6–15 business days |
Packaging and labelling
Ship to the address exactly as shown on the order. Include a packing slip with the Elefair order number. Do not include your own store's marketing with buyer contact requests or off-platform payment instructions. For international shipments complete the customs declaration accurately (contents, value, HS code, country of origin); never mark commercial goods as "gift". See the Customs, Duties & Import Taxes Policy.
Lost, damaged or returned-to-sender
Lost in transit (no movement for 15 business days domestic / 30 international): the seller refunds or reships; Elefair may refund the buyer under Buyer Protection and deduct it. Damage must be claimed with the carrier by the seller. Returned-to-sender for a seller error (wrong label, incomplete customs form) is refunded in full; for a buyer error (wrong address) the buyer pays reshipment.
Elefair-fulfilled orders
Items marked "Fulfilled by Elefair" are shipped from our US warehouse or sourced by Elefair; sellers are not involved in shipping those orders.
Last updated October 22, 2026