Contact Us

Please use the below form. You can also call customer service on +1 (973) 435-3638.

We're Here to Help!

Have a question about a product, your order, or just want to say hello? The Elefair team is always ready to assist you. Reach out to us through any of the channels below, and we will get back to you as soon as possible.

📩 Drop Us a Line
The quickest way to reach us is by sending an email. Whether it's a question about our latest gadgets or inquiries regarding fragrances, we’re all ears!

Customer Support Email: support@elefair.com

💡 Tip: If you are contacting us regarding an existing order, please include your Order Number in the subject line so we can assist you faster.

🕒 Support Hours
Our dedicated customer care team operates during the following hours to ensure you get the best shopping experience:

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday – Sunday: Closed (But feel free to drop a mail, and we'll reply first thing on Monday!)

Customer Care:
Phone: +1 (212) 347-0102
Email: support@elefair.com

Contact Us

🚚 Looking for Your Package?
If you have already received a shipping confirmation email containing your tracking ID, you don't need to wait for a support agent! You can check the real-time status of your shipment instantly by visiting our dedicated [Track Your Order] page.

💬 Frequently Asked Questions
Before reaching out, you might find a quick answer here:

When will my order ship?

Orders are typically processed within 1-2 business days.

Do you ship across the US?

Yes, we deliver to all states within the United States.

Can I change my shipping address?

If your order hasn't shipped yet, email us immediately with your order number and the correct address.