International Return, Refund & Exchange Policy
Last updated: October 22, 2026
Return window
Items can be returned within the window shown on the listing — 30 days from delivery by default. Some items are marked Final sale (no returns) unless they arrive damaged, defective or not as described.
How to start a return
Go to Your orders → the order → Message seller or contact Elefair Support with photos if the item is damaged. The seller (or Elefair for Elefair-fulfilled items) responds within 2 business days with a return address and instructions. Do not ship anything back until you receive instructions.
Where returns go
International sellers may provide a US return address (preferred) or accept the return at their home-country address. If an international return would cost more than the item is worth, the seller may offer a refund without return or a partial refund with you keeping the item.
Who pays return shipping
| Reason | Return shipping | Refund |
|---|---|---|
| Damaged, defective, wrong item, not as described | Seller (prepaid label or reimbursement) | Full, including original shipping |
| Changed mind, wrong size/colour ordered | Buyer | Item price; original shipping not refunded |
| Never arrived | — | Full, under Buyer Protection |
Condition
Items must be unused, in original packaging with tags. Used or damaged returns may receive a partial refund.
Refund timing
Refunds are issued to the original payment method within 3 business days after the seller receives the return (or immediately for not-received claims) and appear in 5–10 business days depending on your bank.
Exchanges
Exchanges are handled as a return plus a new order so you never wait for stock. Sellers may offer a direct exchange at their discretion.
Elefair local delivery orders
Hand the item to your Elefair driver on a scheduled pickup or use a prepaid label.
Last updated October 22, 2026