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General

Packaging Info

elefair.com Return Policy: You may return any new computer purchased from elefair.com. damaged condition, or is still in unopened boxes, for a full refund within 14 days of purchase. elefair.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. elefair.com will not accept returns of any desktop or notebook computer more than 14 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Elefair Shipping Policy 

Free Standard Shipping : 1-5 Business Day

Most orders over $300 qualify for Free Expedited Shipping to the contiguous USA.

 Will usually ship within 5 business days of receiving cleared payment.

If your order doesn't qualify for free shipping, you may review alternative shipping options during checkout.

1-3 Business Days    
1-7 Business Days    

Every effort is made to ship packages as quickly and efficiently as possible. Shipping totals are calculated after all rebates and bundle discounts have been applied. Gift cards, freight charges, duties and taxes do not count towards the $300 order total. Shipping and Custom fees are nonrefundable.

Why didn't my order qualify for Free Shipping?
Your order may not qualify for the following reasons:

It's a special order.
Item is shipped directly from the manufacturer not "elefair"
The item is out of stock or backordered.
The delivery address is a PO box.
The item's particular qualities like it's size, weight, type of material or other things disqualify it.
Some products cannot be shipped through the mail.

United States
We ship nationwide across the contiguous 48 states and other USA territories.

Where We Ship
We ship around the globe. United States, Bangladesh. United Arab Emirates, Oman. 

International Shipping By Air Freight 

Delivery Time:  7–15 Business Days

We ship most international packages via DHL FedEx and UPS  but at a higher cost. Delivery times are reduced to around 7–15 days. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. If you need more information please send to us email: info@elefair.com

International Shipping By Cargo Ship

Delivery Time : 20-30 Business Days

we often (on your Demand ) ship via cargo ship, in which case it may take around 20-30 days to receive your package, depending on the origin and destination of the shipment.

Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you.

We also reserve the right to block certain products from being shipped outside the USA.

Duties, Taxes, Customs & Other Fees
International orders are generally subject to destination's local import duties and taxes. For specific countries and for many items ELEFAIR offers the convenience of having us handling these fees directly over to the broker on your behalf. If your order qualifies for this option, it will be presented to you during the checkout process. In some cases, by adding the item(s) to your cart and indicating to which country you are shipping, you can see applicable duties and taxes. If none are shown, you will still need to check with the destination country as to their regulations regarding applicable charges and fees.

If you opt to pre-pay, we will collect and pass-thru to a licensed broker the import duties and taxes on your behalf. By choosing this service, you authorize elefair to charge any additional import duties, or taxes to the original payment method. You also authorize us to charge any subsequent delivery fee resulting from incorrectly identifying your delivery location as a business vs. residential address to the original payment method.

If you decline our pre-payment service, ELEFAIR cannot be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

We collect local sales tax (8.875%) on purchases made in our website and  Store and corresponding percentages in any state requiring sales tax collection on remote purchases. Sales taxes are not VATs and cannot be recovered by non-USA visitors upon returning home.

Important information if you are shipping items to California: we are legally required to collect Covered Electronic Waste Recycling Fees ("e-waste" fees) on the retail purchase or lease of "covered electronic devices" (CEDs), which are video display products that the Department of Toxic Substances Control (DTSC) has determined to be hazardous when discarded. These products include computer monitors, laptop computers, portable DVD players with LCD screens, "bare" cathode ray tubes (CRTs) and devices containing CRTs, televisions with LCD screens, plasma screens, or CRTs. The fee is variable, depending on screen size:

You will see these fees as itemized components in your order tally whenever shipping items to a California zip code. For more information about these regulations, please visit https://www.cdtfa.ca.gov/taxes-and-fees/ewfaqsgen.htm.

CUSTOMER SERVICE
Phone: +1 212 347 0102
Email:info@elefair.com