Exchanges
Returns and Exchanges
Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from elefair.com Business. If your purchase at a store is directly with a vendor, then the vendor's return policy applies.
Most products : 14 Days
Activatable devices*" 14 Days
Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Drones, digital cameras, camera lenses, camcorders (including action cameras), projector screens, and special-order products
Returns fee : $45
15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase occurs in: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Nonreturnable items
The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content, codes or gift cards.
The following items are nonreturnable once opened: Completed services, consumable items, Batteries, Cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.
Hazardous materials
For safety reasons, Hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, can’t be mailed back to elefair, even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
Our Agents are available 24 hours a day, 7 days a week.
Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from elefair.com Business. If your purchase at a store is directly with a vendor, then the vendor's return policy applies.
Most products : 14 Days
Activatable devices*" 14 Days
Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Drones, digital cameras, camera lenses, camcorders (including action cameras), projector screens, and special-order products
Returns fee : $45
15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase occurs in: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Nonreturnable items
The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content, codes or gift cards.
The following items are nonreturnable once opened: Completed services, consumable items, Batteries, Cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.
Hazardous materials
For safety reasons, Hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, can’t be mailed back to elefair, even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
Our Agents are available 24 hours a day, 7 days a week.