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Welcome to Elefair! By using our website [www.elefair.com] or its related services (collectively, the “Platform”), you agree to the following terms and conditions. Please read them carefully.
1. Service Description
Elefair is an online marketplace that provides digital products (such as: Premiere Pro, Photoshop and Motion Graphics templates) and electronic devices (such as: Laptop, SSD, Pen Drive, Graphics Card, Computer memory Card, Motherboard, Processor) needed by freelancers.
2. User Qualifications
You may use this site if:
You are at least 18 years old;
You are a fully capable person;
You agree to be bound by these Terms and Conditions.
3. Account Registration
If you wish to purchase products from Elefair, it is mandatory to create a valid account.
All information you provide must be true and accurate.
You are solely responsible for the security and operation of your account.
4. Payment & Pricing
All prices are quoted in USA DOLLAR and may include applicable VAT.
We accept payments via all major credte card, Debite card.
Elefair reserves the right to change prices at any time.
5. Use of Digital Products
Each digital product is subject to a specific license (single use, commercial use, etc.).
You may not resell, distribute or share digital files purchased from Elefair in any unauthorized manner.
The ownership of the product remains with Elefair or the respective content creator.
6. Delivery Policy
Digital Products: Shipped instantly via email or download link after successful payment.
Electronic Products: Home delivered within 3-7 business days depending on the product type and location.
7. Refund & Return Policy
Refunds are generally not applicable for digital products. If the file is defective or there are problems downloading, please contact our customer support.
Returns are accepted within 3 days for provable defects in electronic products only.
8. Copyright and Ownership
All digital products, content, logos and graphics displayed on Elefair are protected by copyright and are owned by Elefair or their respective third-party creators.
9. Prohibited Use
Elefair may not be used for illegal, fraudulent, harmful or obscene activities.
You may not conduct any spam, virus, or hacking activities.
10. Disclaimer
Elefair does not guarantee the accuracy, uninterrupted functionality or meeting your specific needs of any digital product. You are solely responsible for your use.
11. Changes and Updates
We may update these Terms at any time as necessary. Changes will be effective upon posting on the Elefair website.
12. Contact
For any questions or complaints, please contact:
Email: support@elefair.com
Phone: +1 212 347 0102
Website: www.elefair.com
⚠️ Merchant Notice regarding Disputes & Chargebacks: We strive for 100% customer satisfaction. If you are unsatisfied with your order, facing delivery delays, or received a damaged product, please contact our 24/7 Support Team at support@elefair.com first. Opening a bank dispute or chargeback without contacting us delays the resolution process. We guarantee to resolve all legitimate issues within 24–48 hour
⚠️ By completing your purchase on Elefair you explicitly agree to the following terms regarding billing and dispute resolution:
1. **Mandatory Support Contact:** In the event of a shipping delay, broken/damaged packaging, or dissatisfaction with product results, you agree to contact DewCura Support directly at **support@elefair.com** or via our Live Chat before contacting your bank or credit card issuer.
2. **Hygiene & Safety Policy:** Due to the personal care nature of Oral Care and Skin Care items, opened or used products cannot be returned or refunded under standard buyer remorse. If you experience adverse skin reactions or product issues, we provide replacement options or store credit upon direct notification to our team.
3. **Chargeback Violations:** Filing an unauthorized chargeback or "Friendly Fraud" dispute (claiming you didn't receive an item that shows 'Delivered' via tracking, or claiming an unauthorized charge for a purchase you made) is a strict violation of our terms.
4. **Legal Evidence Submission:** We actively contest all fraudulent chargebacks. In the event of a dispute, Elefair will automatically submit your complete transaction history, IP address, device fingerprint, matching AVS/CVV verification logs, and carrier-certified delivery tracking proof to your financial institution. Fraudulent claims will result in immediate cancellation of your account and permanent blacklisting from our platform.
Your information and rights are important to us. If you would like to see our Privacy Policy, please visit the [Privacy Policy] page.