The Face Shop Original Collagen Mask, Hydrogel Face Mask, Vegan,

Thank you for shopping with us! Please review our shipping policy below for details on processing times, delivery estimates, and other important information.
We are pleased to offer FREE Standard Shipping on all eligible items!
Processing Time:

Orders are processed within 1–2 business days (excluding weekends and holidays).

Orders placed after business hours will be processed the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times:
Shipping Carrier
We ship via trusted carriers such as USPS, UPS, or FedEx, depending on the item and destination.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.
• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).